Terms & Conditions of Service

1. Acceptance of Terms

These Terms and Conditions of Service ("Agreement") govern the license, subscription, and access to all database systems, APIs, user portals, and software tools provided by Data Vault Technology Group. By executing a digital order sheet, registering a user account, or utilizing the Data Vault platform, your automotive group ("Client") agrees to be bound by these conditions.

If you are executing this Agreement on behalf of a multi-location dealer group, franchised showroom, or financial provider, you represent that you hold the legal authority to bind that entity to these conditions.

2. Scope of Service

Data Vault Technology Group provides a centralized SaaS data warehousing layer:

• Service Uptime: We target a 99.99% system availability rate for API endpoint requests, calculated monthly.
• Data Hosting: Customer records, inventory lists, and finance logs are stored within secure virtual cloud server nodes.
• Integrations: While we provide API connectors for standard DMS brands, operational uptime of third-party software remains the responsibility of their respective providers.

3. Account Fees & Billing

Subscriptions are billed in monthly cycles, unless specified otherwise in an Enterprise Agreement:

• Invoicing occurs on the first calendar day of each month. Payments are due within 30 days.
• Unpaid subscriptions exceeding 15 days past due are subject to temporary service suspension.
• Platform pricing is based on active location counts, active DMS sync instances, and WhatsApp messaging volumes.

4. Intellectual Property

Data Vault Technology Group retains all ownership, patents, design designs, and copyright interests relating to our databases, dashboard modules, styling structures, and automated scheduling systems. The Client retains absolute ownership and legal control of all customer records, transactions, and inventories routed through or stored within the Vault.

5. Limitation of Liability

To the maximum extent permitted by law, Data Vault Technology Group shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss of business revenues, profit records, or system interruptions resulting from third-party DMS outages, internet access failures, or data sync delays.

6. Agreement Termination

Either party may terminate a subscription by providing 30 days written notice prior to the next billing cycle. Upon termination, client databases will remain accessible for exportation for 60 days, after which they will be permanently scrubbed from our active data layers.

7. Governing Law

This Agreement, and any disputes arising from your use of the platform, will be governed by and constructed in accordance with the laws of the State of New York, without giving effect to conflicts of law guidelines.